Cinema Know How – improving the customer experience at your venue

Do you want to improve the customer experience at your venue? Are you facing challenges from new competitors that mean you will have to change the way you do things?  Would you like help to change? If so, read on.

Film Hub South East is now inviting two venues to take part in Cinema Know How.

Cinema Know How is a service design programme specifically for the film exhibition sector.

Service design is about shaping service experiences so that they really work for people. At the heart of this programme sits a focus on customer experience and audience development.

We’re providing organisations with the relevant methods, tools, and confidence to be ambitious and successfully incorporate this customer-focused approach. We want to strengthen their organisational offer and values.

The programme will take place over four sessions facilitated by Snook over Summer 2016. The sessions will be held at Broadway Nottingham on the following dates:

● Tuesday 19 July
● Tuesday 16 August
● Tuesday 6 September
● Tuesday 25 October

The programme requires two members of staff to attend each session.
If you’re interested in taking part in the programme please get in touch with L.Spencer2@brighton.ac.uk
Deadline Monday 27 June 2016